Download the course sneak peek of ICMI's Workforce Management Principles, a course designed to build the fundamental knowledge and skills of WFM for contact centers. This sneak peek covers Module 1 of the course: "What is Workforce Management?" Fill out the form below to download yours now!

Ready to take this course?
Explore our available course delivery options, including virtual training and private group training.
Stay Connected with ICMI on Social Media
800.672.6177 | icmi@icmi.com
© 2019 UBM All Rights Reserved