COURSE SNEAK PEEK

Download the course sneak peek of ICMI's Workforce Management Principles, designed to build the fundamental knowledge and skills of WFM for contact centers. This sneak peek covers Module 1 of the course: "What is Workforce Management?" Fill out the form below to download yours now!

Ready to take this course?
Explore our available course delivery options, including virtual training and private group training, or speak with an ICMI Expert.
Stay Connected with ICMI on Social Media
ICMI c/o Informa Tech
Informa Tech Holdings LLC | Registered in the United States with number 7418737 605
Third Ave., 22nd Floor, New York, New York 10158, USA

© 2021 Informa Tech Holdings LLC. All Rights Reserved.
To understand how we use your personal information, please see our Privacy Policy