ICMI Virtual Save the Date

ICMI Virtual Is Now Available On Demand!

ICMI Virtual, a free, one-day virtual summit designed for contact center professionals took place on Wednesday, June 17th. Attendees connected with their peers and heard from industry experts on how to transform the agent experience, improve the customer experience, and more.

A keen understanding of industry best practices and trends is essential to the success of your contact center. During a crisis, it’s more important than ever.

This virtual summit provides you with access to practitioners and experts who will share their insights on elevating your contact center’s strategy, using metrics to tell compelling stories, improving agent morale (particularly when so many agents are or have been working from home), and creating innovative customer experiences.

Date: June 17, 2020

Time: 12:00 – 5:30 PM ET

Watch On Demand

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