October 21-24, 2024
Loews Royal Pacific Resort
Orlando, FL


Who Attends ICMI Contact Center Expo?
ICMI Contact Center Expo is the leading contact center event, where hundreds of decision-makers and influencers gather to learn about need new strategies, tactics, and solutions they need to keep up with rapidly evolving technologies and drive change.

Fill out this form to find some of the companies and job titles that attended in 2023 and a breakdown by:
  • Industry
  • Company Size
  • Products Planning to Purchase
  • And more
What Attendees Say About Our Events
"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager, Volkswagen Credit
"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services, Life Lock
"The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes."

Jessica Zupfer
Phone Bank Manager, Bremer Financial
"The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth."

Susan Litt
Customer Service Manager, Green Shield Canada

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