ICMI Events
Get Notified on All 2024 Event Announcements
We are excited to announce that our 2024 event dates have been set.
ICMI's Contact Center Expo: A Digital Experience
May 15, 2024
ICMI's Contact Center Expo
October 21 - 24, 2024 | Loews Royal Pacific, Orlando, FL
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  • All the latest event announcements
  • Discount offers for ICMI events
  • Exclusive content downloads
  • Notifications about the Global Contact Center Awards
  • Call for Speakers announcements
Event Highlights:
  • Actionable sessions led by industry leaders.
  • Collaborate, brainstorm, and solve the challenges that contact centers face with your peers.
  • Spend time with industry peers and enjoy experiences that are both career-enhancing and deeply personal. 
  • Insightful keynotes selected to motivate you to think in a new way
  • And so much more!
Quality is the backbone of ICMI's Contact Center Expo live and digital events. We aim to bring you conferences that leave you with newfound confidence, increased knowledge, and excitement to improve your career and your contact center.

We can’t wait to share all things events with you in 2024!
What Attendees Say About Our Events
"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager, Volkswagen Credit
"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services, Life Lock
"The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes."

Jessica Zupfer
Phone Bank Manager, Bremer Financial
"The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth."

Susan Litt
Customer Service Manager, Green Shield Canada

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