AI in Action Summit: Building the Next Generation Contact Center
A Virtual Event: December 3, 2026
The mandate is clear: Use AI.
The roadmap? Not so much.
Contact Center and IT leaders are being asked to move quickly, often while they’re still figuring out which use cases are worth the investment, if their technology and data are ready, how AI will change the work, and what success should actually look like.
Brought to you by ICMI and Enterprise Connect, the AI in Action Summit brings both sides of the conversation together to help build the map.
Attend the AI in Action Summit to:
- Learn from expert keynotes featuring industry leaders and AI specialists in the contact center space
- Engage in candid collaborative conversations with contact center practitioners, IT leaders, and technology experts
- Discover where AI is delivering real value through practical use cases and proven implementations
- Understand what it takes to move from experimentation to scale with actionable strategies for AI deployment
- Explore how the agent and manager experience is changing with AI integration and automation
- Identify which metrics matter to measure ROI and determine whether your AI investments are actually paying off
- Network with peers facing similar challenges and opportunities in AI-driven contact center transformation
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