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ICMI is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

ICMI connects your company and its products or services to thousands of industry professionals who are seeking solutions to their everyday challenges. Not every business has the same marketing goals, which is why ICMI offers multiple media products to build an integrated program that suits your needs.

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